Privacy Policy for OTP Authentication System

GrayMatter Networks (“we,” “us,” or “our”) values the privacy and security of our customers’ information. This privacy policy explains how we collect, use, retain, and protect personal information for customers utilizing our One-Time Password (OTP) authentication system.

Information We Collect

To provide OTP authentication services, we collect and store the following information:

• Customer phone numbers
• Customer names
• Opt-in verification details
• Customer roles within their organization

This information is collected solely for OTP authentication purposes.

How We Use the Information

The information collected is used exclusively to authenticate requests using our OTP system via SMS. We do not use this information for any other purposes, nor do we share it with any third parties.

Data Retention

We retain customer information only as long as the customer remains active in our systems. Once a customer is no longer active, their data will be securely deleted in accordance with our data retention policies.

Data Security

To safeguard customer information, we implement strict access controls and adhere to internal employee policies. Only authorized personnel have access to sensitive data, and all access is limited based on job function and necessity.

Customer Rights

Customers have the right to:

• Request the deletion or modification of their information.
• Withdraw from OTP authentication at any time.

Customers can exercise these rights by contacting our support team, who will promptly handle any requests to delete or modify personal information.

Changes to This Privacy Policy

We reserve the right to update this policy as necessary to reflect any changes in our practices or to meet regulatory requirements. Any changes will be posted on our website, and we encourage customers to review this policy periodically.

Contact Us

If you have any questions or concerns about this policy or our data practices, please contact our support team at +1 (646) 401-0830 or email support@graymatternetworks.com.