BrainBox by GrayMatter Networks is a flexible, software-based phone system that adapts to your Hotel’s needs. We deliver simple and fair solutions to your overly complex telecom challenges: On premises, in the cloud, or both – it just works.
BrainBox by GrayMatter Networks is a flexible, software-based phone system that adapts to your Hotel’s needs. We deliver simple and fair solutions to your overly complex telecom challenges: On premises, in the cloud, or both – it just works.
hSIP is GrayMatter’s fully licensed SIP trunking service, delivering crystal-clear voice, messaging, and next-gen 911 through geo-redundant infrastructure. With unlimited calling, emergency call handling, hosted voicemail, and built-in cost savings, it’s a robust and secure telecom solution for hotels.
GrayMatter’s AI Stack handles up to 70% of guest requests — like bookings, amenities, or late checkouts — without human intervention, while still offering seamless handoff to staff when needed. With voice, chat, and SMS integration, it cuts labor costs, boosts efficiency, and connects directly with hotel systems for a smooth guest experience.
Synapse replaces legacy copper lines with a secure, code-compliant, and always-on solution for mission-critical systems like fire alarms, elevators, and security. With remote monitoring, 5G backup, and 24/7 support, it ensures reliability while significantly lowering telco costs.
Optiq is a powerful customer and partner portal that gives full visibility into support tickets, billing, property info, and call logs. It streamlines operations for hotels and partners by centralizing service history, account tools, and essential platform data in one place.
We're working with the top Hotel Brands across the globe
While others also do Hotels, we only do Hotels. At GrayMatter Networks, we’re laser focused on the hospitality industry. It’s where we all got started
Leverage voice, web chat, SMS or WhatsApp communication with your guests using industry leading AI tools to reduce phone calls to your front desk and operators - Linked with your ticketing systems and task management tools, it’s a game changer
We have a global support team with decades of experience supporting hotels around the clock. Oh, we live answer support telephone calls too - The way a phone company should
Detailed reporting on your calls. Inbound, Outbound, talk time, wait time, abandonment rate, wrap up time, call volume by month, week, day or hour + real-time admin monitoring tools for listen, whisper, barge and alerts based on service level
Connect multiple Hotels to a centralized PBX and integrate your teams, services and products as one
FCC compliant SIP trunking services with unlimited calling on a geo-redundant infrastructure, delivered securely to your property
Need an overflow service for live answered calls routed off-site to a team of experts? We have over 900 remote call center agents, broken into small teams supporting individual Hotels since 2013
NFPA part 72 compliant, cloud based, POTS line replacement solution for your existing analog lines (elevator, alarm panel, fax, pool phone, etc.)
Whatever you're looking for, we're able to help you with finding the perfect solution for you
Our software based PBX built specifically for Hotels
Our fully FCC compliant voice service offering with ng911 services
AI toolkit for guest communications and integration with your ticketing systems
Our NFPA part 72 compliant cloud based POTS replacement solution
Our monitoring portal for support tickets, invoice tracking and reporting
Additional AI human voice services, when you don’t have the staff to do it internally
Contact us for solutions tailored for hotels in the US & APAC.