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Transform Your Hotel’s Phone System Without the Hidden Costs

While others also do Hotels, we only do Hotels. At GrayMatter Networks, we’re laser focused on the hospitality industry.  It’s where we all got started

WHY

We believe your Hotel’s PBX should make the experience of your guests, and staff better, not more complicated. Once we get your phone system set up and working, it should never come up in the daily operations meeting.  Hotels deserve to spend time where it matters, focusing on their guests, not their technology

HOW

We integrate the phone system with your PMS, provide features for call accounting, wake up calls, housekeeping codes for room status changes and fast, efficient, clear communication both internally and externally

WHAT

We manufacture the BrainBox PBX leveraging open-source, standards based technology.  This means you’re not “vendor locked” with hardware, management or support choices.  It’s a simple, yet powerful solution that we believe the Hotel should own with the full training and understanding to not only use, but manage yourself if you wish

Transform Your Hotel’s Phone System Without the Hidden Costs

While others also do Hotels, we only do Hotels. At GrayMatter Networks, we’re laser focused on the hospitality industry.  It’s where we all got started

WHY

We believe your Hotel’s PBX should make the experience of your guests, and staff better, not more complicated. Once we get your phone system set up and working, it should never come up in the daily operations meeting.  Hotels deserve to spend time where it matters, focusing on their guests, not their technology

HOW

We integrate the phone system with your PMS, provide features for call accounting, wake up calls, housekeeping codes for room status changes and fast, efficient, clear communication both internally and externally

WHAT

We manufacture the BrainBox PBX leveraging open-source, standards based technology.  This means you’re not “vendor locked” with hardware, management or support choices.  It’s a simple, yet powerful solution that we believe the Hotel should own with the full training and understanding to not only use, but manage yourself if you wish

For Hotels

BrainBox

  • Software-Based PBX for Hotels
  • Full PMS integration
  • Unlimited extensions, queues & voicemail boxes
  • Built-in call accounting & reporting
  • ng911 compliant (Ray Baum’s Act & Kari’s Law)
  • Secure with multi-factor authentication & VPNs for zero internet footprint

AI Guest Communication Stack

Leverage voice, web chat, SMS or WhatsApp communication with your guests using industry leading AI tools to reduce phone calls to your front desk and operators - Linked with your ticketing systems and task management tools, it’s a game changer

24/7 Support, Project & Account Management

We have a global support team with decades of experience supporting hotels around the clock.  Oh, we live answer support telephone calls too - The way a phone company should

Call Center Tools & Reporting

Detailed reporting on your calls.  Inbound, Outbound, talk time, wait time, abandonment rate, wrap up time, call volume by month, week, day or hour + real-time admin monitoring tools for listen, whisper, barge and alerts based on service level

Multi-Property Support

Connect multiple Hotels to a centralized PBX and integrate your teams, services and products as one

Global Voice Networks

FCC compliant SIP trunking services with unlimited calling on a geo-redundant infrastructure, delivered securely to your property

900 Remote Call Center Operators

Need an overflow service for live answered calls routed off-site to a team of experts?  We have over 900 remote call center agents, broken into small teams supporting individual Hotels since 2013

Synapse

NFPA part 72 compliant, cloud based, POTS line replacement solution for your existing analog lines (elevator, alarm panel, fax, pool phone, etc.)

I need to upgrade my PBXwant a better voice servicedeserve a better ticketing system

Whatever you're looking for, we're able to help you with finding the perfect solution for you

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Our software based PBX built specifically for Hotels

  • Cloud or on-prem deployment
  • PMS integrations
  • Simple, fair pricing
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Our fully FCC compliant voice service offering with ng911 services

  • Geo-redundant routing and uptime
  • Next-gen E911 with dispatchable locations
  • Unlimited calling + hosted voicemail
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AI toolkit for guest communications and integration with your ticketing systems

  • Automates up to 70% of requests
  • Voice/Chat/SMS integrations, no IVR maze
  • Seamless human handoff with analytics
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Our NFPA part 72 compliant cloud based POTS replacement solution

  • NFPA 72 compliant, code-ready
  • Multi-WAN with 5G failover
  • Replaces legacy copper for critical lines
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Our monitoring portal for support tickets, invoice tracking and reporting

  • Tickets across single or multiple properties
  • Billing history and statements in one place
  • Property data and call accounting logs
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Additional AI human voice services, when you don’t have the staff to do it internally

  • 24/7 brand-trained guest support
  • Seamless overflow and after-hours coverage
  • Scales on demand, pay as used
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Get In Touch

Contact us for solutions tailored for hotels in the US & APAC.

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